Terms and Conditions
Last updated on 09-24-2024
1. Contract between the user and Penna
1.1 These Terms and Conditions ("Terms") govern your use of Penna, an AI-powered proposal generation software owned by Pegaso SAS (reference legal page to complete information at Legal page), a company registered in Italy with a mailing address at via Borgo treviso, 56, Cittadella - 35013 ("we," "us," or "Penna"). These Terms of Service apply to all users ("you") accessing Penna, including any free trials, content, functionality, and services offered on or via Penna (the "Service"). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not access or use the Service.
1.2 By using Penna, you represent that you are the legal age of majority under applicable law and are authorized to enter into a binding contract, either as an individual or as a duly authorized representative of a business. If you do not meet these requirements, you must not access or use the Service.
1.3 These Terms were last updated on 09-24-2024 and come into effect upon your first use of the Service. Penna reserves the right to update or modify these Terms at any time. We will notify you of any changes by email or through the Service. Your continued use of the Service after the update constitutes your acceptance of the revised Terms.
2. Services Provided
2.1 Penna provides AI-driven tools to create, manage, and send business proposals faster and more efficiently. The Service allows users to generate proposals using templates, AI-powered text suggestions, and collaboration tools.
2.2 While some features of the Service are available for free, certain functionalities, such as access to advanced templates and multiple concurrent proposals, are available through a paid subscription.
2.3 Users are responsible for the accuracy and legality of the content in their proposals. Penna does not review or endorse user-generated content and is not responsible for any legal issues arising from the use of the Service.
3. Pricing and Payment
3.1 The prices for Penna's services are listed on our website and may be updated periodically. Prices are listed in US Dollars or Euros and may not include applicable taxes such as VAT.
3.2 We offer a Business plan for $20/month billed annually per member and a custom Corporate plan made for corporations with specific needs. Payments are processed securely through Stripe.
3.3 Subscription payments are due in advance, and failure to provide up-to-date payment information may result in service suspension or termination. Users can update their payment details in the account settings on Penna.app.
3.4 Penna offers a 14-day free trial for new users to test the Service. If you cancel your subscription within the trial period, you will not be charged. After the trial period, you will be billed for the selected subscription plan.
3.5 We have a 10-day money-back guarantee for new users who are not satisfied with the Service. To request a refund, please contact us at help@penna.app within 10 days of your subscription start date.
Refunds will be processed of 100% of the amount paid minus any Stripe commissions.
4. Account Security and Responsibility
4.1 To use Penna, you must create an account and provide a valid email address and secure password. You are responsible for maintaining the confidentiality of your login information and for any activity that occurs under your account.
4.2 You agree to notify Penna immediately if you suspect any unauthorized use of your account. Penna is not liable for any loss or damage resulting from your failure to secure your account.
5. Subscription and Termination
5.1 Your subscription will automatically renew at the end of each billing cycle unless you cancel it through your account settings before the renewal date.
5.2 You may cancel your subscription at any time, and the cancellation will take effect at the end of the current billing period. Penna reserves the right to terminate your account for violations of these Terms or for non-payment.
6. Data Privacy and Security
6.1 Penna is committed to protecting your data. We use encryption to secure all proposal data, and only you and authorized users have access to your information. Our services comply with applicable privacy regulations, including GDPR and CCPA.
6.2 For more information about how we collect, use, and protect your data, please refer to our Privacy Policy, available on our website.
7. Limitation of Liability
7.1 To the fullest extent permitted by law, Penna, its affiliates, and their respective directors, employees, and agents shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service, including loss of data, revenue, or business opportunities.
7.2 Penna’s total liability for any claim related to the use of the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim.
8. Indemnification
8.1 You agree to indemnify and hold harmless Penna, its affiliates, and their respective directors, officers, employees, and agents from any claims, liabilities, damages, or expenses arising from your violation of these Terms or your use of the Service.
9. Governing Law and Dispute Resolution
9.1 These Terms are governed by and construed in accordance with the laws of Italy. Any disputes arising under these Terms will be resolved through binding arbitration in accordance with the arbitration rules of the Chamber of Commerce of Milan.
9.2 You waive the right to participate in any class-action lawsuit and agree to resolve any disputes individually.
10. Contact Information
If you have any questions about these Terms, please contact us at help@penna.app.